Terms and Conditions
Introduction
Welcome to Red Feather Solutions. These terms and conditions outline the rules and regulations for the use of Red Feather Solutions’ website and services. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, you should not use our services.
1. Definitions
- “Company,” “we,” “us,” or “our” refers to Red Feather Solutions.
- “User,” “you,” or “your” refers to the individual accessing our website or using our services.
- “Services” refers to the services provided by Red Feather Solutions, including but not limited to design, consulting, and any other services offered on our website.
2. Use of Services
- • You agree to use our services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the services.
- • You must not misuse our website by introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
3. Logo and Design Purchases
- We do not offer refunds for any logo or design purchases. Once the design process has commenced, all sales are considered final due to the customized nature of these services. Our team works closely with clients throughout the design process to ensure satisfaction, and revisions are available to address any concerns.
4. Website Design Services
- In the case of website design services, refunds may only be issued under the following conditions:
- Technical Issues: Refunds may be considered if the final delivered website has technical issues solely due to Company Symbol design or broken text, as determined exclusively by Red Feather Solutions. The Company reserves the right to attempt to resolve any technical issues before issuing a refund.
Please note that the above refund terms apply only after all other avenues for correction have been explored. Our priority is to work with you to resolve any issues and deliver a final product that meets your expectations.
5. Intellectual Property
- • All content on our website, including text, graphics, logos, images, and software, is the property of Red Feather Solutions or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
- • You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the content without express written permission from us.
6. Limitation of Liability
- • Red Feather Solutions will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of or the inability to use our services, even if we have been advised of the possibility of such damages.
- • We are not responsible for any content provided by third parties or for the accuracy, reliability, or validity of any information provided on our website.
7. Payment and Fees
- • By using our services, you agree to pay all fees associated with the services you select. Payment terms will be provided at the time of purchase.
- • Failure to make timely payments may result in the suspension or termination of your access to our services.
8. Refund Policy
At Red Feather Solutions (RFS) LTD, we strive to deliver high-quality design and web services to meet the unique needs of our clients. Please read our refund policy carefully before making a purchase.
9. Termination
- • We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these terms, is harmful to other users, or is illegal.
- • Upon termination, your right to use the services will immediately cease.
10. Exceptions
No refunds will be provided for:
- • Changes in the client's design preferences after the project has been initiated.
- • Delays caused by the client’s failure to provide necessary materials or information on time.
- • Issues arising from third-party integrations or services that are not under our control.
11. Governing Law
- • These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Red Feather Solutions operates, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
12. Changes to Terms and Conditions
- • We may update these terms and conditions from time to time. We will notify you of any changes by posting the new terms on this page. Your continued use of our services after any changes indicates your acceptance of the new terms.
13. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
Red Feather Solutions (RFS) LTD
Continental House, 497 Sunleigh Road
Wembley, England, HA0 4LY
Email: info@redfeathersolutions.co.uk
Phone: +02045112009